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Shipping Protection Claim Request - OrderArmor

Before You Submit a Claim

Please review the information below before completing the claim request form.

Find Order

We’re here to help quickly resolve your issue. Please help us find your order.

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Order Found

Merchant:

Order Date:

Price:

OrderArmor ID:

Order Number: #

Claim Status:


Shipping Address:
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Issue

We’re here to help quickly resolve your issue. What was the issue with your items?

This is broken.
This is broken.
This is not.
This is not.

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Affected Items

Please select the items that were lost in transit.

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Your claim has been submitted!

Your claim was received by our team and will get back with you soon.

If your order was protected with OrderArmor Shipping Protection, you may submit a claim for packages that were lost, stolen, or damaged in transit.

Please complete the form and our team will review your request as quickly as possible.

Claim review time: 1-3 business days

Eligibility Requirements

To submit a claim, your order must:

  • Have OrderArmor Shipping Protection selected at checkout
  • Be within the claim timeframe (see below)
  • Have a valid order number
  • Be shipped to the address entered at checkout

Claim Timeframes

Please submit your claim within the following timeframes:

  • Lost in transit: after 7 days (US) from last tracking update
  • Marked delivered but not received (stolen/missing): within 5 days of delivery date
  • Damaged package or item: within 48 hours of delivery

Claims submitted outside of these windows may not be eligible.

Claim Types We Cover

OrderArmor covers the following situations:

  1. Lost in Transit: Tracking has stopped updating and the package was never delivered.
  2. Delivered but Missing (Porch Theft): Tracking shows delivered, but you did not receive the package.
  3. Damaged Items: Product arrived broken, leaking, or unusable.

Required Information for Claims

To process your request, please provide:

  • Order number
  • Full name used on the order
  • Email address
  • Shipping address
  • Description of the issue

For damaged items, please also include:

  • Clear photos of the damaged product
  • Photos of the packaging and shipping box

What is NOT Covered

OrderArmor does not cover:

  • Incorrect shipping addresses entered at checkout
  • Packages refused by the customer
  • Orders marked delivered to a secure location (locker, front desk, etc.)
  • Delays caused by carrier (weather, holidays, etc.)
  • Normal product wear or user damage

Important Policy Notice

If your order did NOT include OrderArmor Shipping Protection, EllaParadis is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.

In these cases, we recommend contacting the shipping carrier directly.

Resolution Options

If your claim is approved, we will offer one of the following:

  • Replacement shipment
  • Store credit
  • Refund to original payment method

Resolution type may vary based on product availability and situation.